From the cost of people and the tools they need to the expense of your facility and supporting initiatives, every individual line item adds up and puts a heavy weight on your shoulders. That's why it’s almost always a better business case to outsource your growing contact center.
It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine a true apples-to-apples comparison, especially when there are intangible impacts like damage to brand when things go sideways.
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